Get in Touch

Have a question? Feel free to contact us

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Call Us1.833.212.3233

Email Usinfo@shipperbee.com
Address335 Laird Road, Unit 6
Guelph, Ontario,
N1G 4P7

FAQs

How do I send something?

  • Once you request a pick up from ShipperBee, a driver is assigned to the pickup. The parcel then passes from one driver to the next in a relay using our secure, Wi-Fi connected parcel lockers called Hives. The last driver then delivers the parcel to the customer’s doorstep and sends a photo confirmation.”

Who are the drivers and how are they vetted?

  • We ensure that each ShipperBee driver has a valid driver’s license and auto insurance policy. We also require each driver submit to a background check and complete all online training modules before they can accept their first trip.
  • Drivers can be commuters driving longer distances, or someone who is running errands within the city for the day. We also have Super Drivers who are on call for more urgent deliveries.

What can I send through ShipperBee?

  • You can ship just about anything with ShipperBee! However, no illegal or illicit materials will be accepted.

How do I open a Business Account for shipping?

Are the Hives safe?

  • Yes - the Hives are equipped with a security camera and weight sensors. This allows for us (and you) to monitor your parcels going to and from each transfer mailbox and ensure all deliveries are completed.
  • Count on the Hive to keep your parcels safe and secure. ShipperBee’s innovative smart transfer mailboxes are Wi-Fi connected, fully weatherproof, camera-equipped and practically indestructible.

How does it work with my parcels going through the Hives?

  • Hives are smart, interconnected transfer mailboxes that keep parcels safe and secure between drivers. With no more than 60 parcels per Hive, tracking and sorting is simple.

Can I track my parcel?

  • Yes – you can track your parcel at any stage of the delivery process through the ShipperBee portal or the website.

What is the maximum size and weight of a parcel I can ship?

  • The biggest parcel that our Hive compartments can hold is 38” x 34” x 15” and a maximum weight of 30lbs.